Frequently asked questions
What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase, you can return unused items within 30 days of delivery for a full refund or exchange. Please note that digital gift cards are final sale and cannot be refunded.
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and Dynasty Holding gift cards. All payments are processed securely.
How do I contact customer support?
You can reach our support team via email at support@dynastyholding.com or by using the live chat feature on our website. Our support hours are Monday‑Friday 9 am–5 pm (CET).
Do you offer refunds or cancellations on digital gift cards?
Digital gift cards are final sale and cannot be refunded or cancelled. If you have any issues with a gift card code, please contact our support team for assistance.
How long does shipping take?
Orders are processed within 2-3 business days. Standard shipping typically takes 5-7 business days depending on your location. Digital gift cards are delivered instantly via email.
How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery address and the items in your order. We offer free shipping on orders over a certain amount, and occasionally run free shipping promotions. You'll always see the shipping cost before you complete your purchase.
How can I track my order?
Once your order ships, we'll send you a confirmation email with a tracking link. Click the link to see live updates on your package. If you created an account at checkout, you can also log in to your account to view your order history and tracking information.